Patrick Imbardelli's Blog

Mr. Patrick Imbardelli has built a solid career in the hospitality industry since obtaining his diploma in Hotel and Motel Management.

Tag Archives: hotel experience, guests, hospitality

The hotel spell: Making guests fall in love with their stay

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What makes a hotel experience unforgettable? What makes people decide to return to the hotel, even before they’ve left? What makes a hotel a part of people’s lives? Here are a few of the dealbreakers of people’s relationship with hotels:

• The inside of a hotel plays a big part in the guest’s experience. A guest’s mind needs to be relaxed, and the design of guest rooms should facilitate that. If the hotel is part of a tropical resort and the exterior is already relaxing, like an ocean view or an infinity pool, then the inside of the guest rooms should match the ecosystem.

• Emphasizing again on a hotel’s interior, the ease of moving around from room to restaurant, to pool, to gym, makes a great impression. If the hotel’s design requires a guest to walk half a kilometer to reach the bar, and another half kilometer to get back to his or her room, that would make for an unforgettable experience – for the wrong reasons.

• Good food and great service go a long, long way. These are a must for any hotel. Hotel staff should always treat guests as they would their bosses. In turn, guests should feel like they would rather be in a hotel than their own home.

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Patrick Imbardelli is the managing director of Imbardelli Holdings Limited, a company based in Sydney, Australia. Imbardelli formulates strategies for hotel chains around the world, helping them provide the best service guests can expect. Learn more about the hotel industry and Patrick Imbardelli by visiting this Facebook page.